Open letter to St George bank
Dear Anthony Mathews,
I‘m writing to you today to let you know about my extreme disappointment with St George Bank. It pains me because I have been a very loyal customer over the decades — I have been with St George since it was a building society.
I was so young on my first visit to the local Hurstville St George branch, that I even signed my name for the very first time, on one of those separate pieces of paper (for one of those little passbooks everyone used to get). I was so young and naïve. I can still remember asking my late father how to sign my name. His reply? “Just spell out your name in running writing”, he told me, somewhat hurriedly. So to this day, that’s how I sign my name.
Yesterday, I checked my available balance and made a bunch of very small purchases under $15. Pathetic little purchases, for art materials. There was also one bigger transaction that went through around the same time. Of course, that went through successfully, even though that purchase was made several days after the other ones.
So what has happened is that a St George Bank computer algorithm has slogged me with fourteen direct debit dishonour fees. All in the same day. 14 direct debit fees that are around half the total value of the purchases! Why, that makes your lending rate 50% daily interest!!
I wouldn’t mind so much, because I know computers can make mistakes. I’ve seen them do it! Humans are different. Humans are more compassionate, right? Wrong.
Because earlier today I rang up St George phone banking to try and sort out the issue. After no less than 10 attempts at dialling 13 33 30, I eventually got through. And I spoke to a young man named ‘Jacob’. I was polite although Jacob said that he could not reverse those transactions.
But really? That seems odd, that a multi-billion-dollar company cannot refund $70 to someone who has been with them for over 30 years. It is my money after all.
Even so, I was very polite to Jacob and he wished me a great weekend. Why argue? Why be grumpy? There are some things we cannot control.
$70 may not be a lot to you. But it is a lot to me right now. That for me is the equivalent of two days’ pay. That is the food on my table. Right now, I am doing it so tough, that I can barely afford to eat the recommended two pieces of fruit per day. So that is more than my weekly supply of noodles while I spend the remainder trying to make better art. Yes that $70 is the paper and other media that I need to remain “a starving artist”. So, no, I’m not going to have a terrific weekend, Anthony Mathews, No.
And I wouldn’t mind so much, except that I’ve been nothing but easy-going and polite ever since I was a small boy. I’ve been principled. I’ve been kind to everyone and kind to the environment as well. I was the epitome of “being a doormat”.
So instead of being angry, I’d like to personally THANK you Mr. Anthony Mathews. Why? Because you’re a tax-paying citizen and you’re effectively helping me to either study, become employed or self-employed. So thanks for that. Other countries do not provide anywhere near that level of financial support.
My point, Anthony, is that’s not even my money that St George bank has taken. It’s yours. It’s your tax money, Anthony! And your employer has taken it from someone that is working very hard to become self-employed (and I’m getting there, too, albeit slowly). How do you feel about that? How do you feel about a bank stealing your hard-earned tax dollars? Eh?
What companies forget is that design is a very powerful tool, but it can only work so well. It can make you seem more professional for example. But customer service has to take up the slack. It’s no use employing fantastic design, and then shooting yourself in the foot when you treat customers like absolute garbage. That is what they have done with me. It’s not good enough. I can see straight through their advertising campaign.
Other banks do not treat their customers this way. Just today, I signed up for a special ING-direct offer. They are giving me AUD$100 to join their bank. Imagine that, a bank that actually gives you money rather than taking it?
Now, I have been with ING before and I was able to save with them. But my main payments still always went into St George. Without exception. And I transferred it from there. I stayed with you all through those “direct saver account” years…
Your staff has always been polite and your branding is good. But today Anthony, what remains of my corporate brand loyalty has finally gone out the window. And being a designer, that says a lot. Because we love brands.
I don’t think I will ever forget my account number that I learned as a kid, oh two five, four two six, oh three two. I still can’t even recall my tax file number correctly. I’ll be sorry to see St George go, really I will.
On Monday 24th of April, I’ll be driving all the way to Batemans’ Bay branch. And I’ll be closing my beloved St George Account. Right now you would have to give me a hundred bucks just to stay. On top of the seventy you originally took.
Sincerely
leslie dean brown
UPDATE: Eventually, the staff working at the local branch took over and things quickly went downhill. I don’t get angry very often, but yes they actually made me very angry. I would have fired them, if I were a boss.
People are so angry with banks today, I wouldn’t be at all surprised if someone crazy with a mortgage blows one of their branches up. I even told them that, and instead it made ME look crazy.
Oh and it seems I got what I was aiming for, №1 Google ranking for the search term “open letter to St George bank”.
Trophy hunter hypocrasy
Personally I think you trophy hunters are all basic cowards. Shooting animals from distance… Like wow.
And it’s always a giraffe. But they’re not venomous. Are they? So like they are really going to fight back… Wow. Or a zebra. They don’t appear to have claws either.
You had to take a selfie. You just had to take a selfie. That’s the thing with you trophy hunters, isn’t it? You always have to have a memento. But don’t serial killers always take mementos of their victims? I think they do. They might as well call it “souvenir hunting”.
And we all know that you greedy bastards want to collect the whole set, too. We know. Because they are all very “limited edition”, aren’t they? These endangered animals.
Is it really the thrill of the hunt? Or is it all just for that tacky piece of junk that is hanging on your wall that you need to keep there … to remind yourself every single day that “you’re really brave”. Yes I think that’s what it is. You all have such a subconscious inferiority complex, you need these bullshit reminders on your walls of your “manliness”. And you need to show it off to others, too.
And what’s this you little shit-turd? You killed a lion this time? With a gun. Well anyone can do that. Anyone with a finger.
And you put the gun over your shoulder like the little dip shit that you are, acting all ‘superior’. What’s that for?
But are you superior? Are you really? Let me tell you why you’re not superior, little man with a 4cm penis:
Because yes even crossbows are overpowered today. All those linkages. Made of advanced materials. You know. You know I know. Oh I know all about materials.
How about this? Next time, try it with a fucking wooden bow that you’ve carved from a tree that you cut down yourself. And no I don’t mean with a chainsaw. I mean you must chop that tree down by hand with an axe. To be fair. To be fair to the lion.
What about the string then? For the bow. Did you harvest that from natural fibres and make it into twine? I didn’t think so. You’re all using synthetic bow strings, aren’t you? Or is that what you are so convinced that human technology is ‘superior’, because of synthetic materials?
And the arrow. Let’s not forget the arrow. Did you also make that yourself? So you choose to make the arrow from metal. But let me ask you, hunter: did you obtain that metal from first principles? Including smelting from the ore? Did you dig that ore yourself? No. Did you light the fire for the smelting operation? Chop down that wood, too, by hand with an axe?
Something tells me that you didn’t. I didn’t think so. You did none of that. You all went to the shop and bought the metal rods. For the arrows. Didn’t you? Went in your car to get those? That’s what I thought. You drive more than me. And you think I pollute. You lot actually consume more than I do! And you thought it was the other way around…
And how did you shape that arrow? Not with a lathe! No, not with a lathe. Not with electricity that gets streamed right to your closest power outlet. I mean, lions don’t have electricity to help them out, do they? No they don’t. They don’t need electricity…
Here’s a thought. Why don’t you go and hunt with a knife? EH? Something tells me I don’t think you would be in that. Because then the risk is in the lions’ favour. Don’t fancy the odds? I thought not, coward.
You want a rush, you do it properly. Give the lion a fighting chance. Because how much adrenaline can you get from shooting fish in a barrel?
Maybe if you do all of the above, make your own bow and arrow, knife, using tools you made yourself, you’ll regain some of your actual life. And you won’t feel the need to shoot lions to feel ‘happy’. Maybe if you used your muscles a bit more, you might generate more endorphins that way.
And I see you strung up that lion. It’s like you’re trying to show people that it is an animal and you are the “all powerful” ‘human’. But you, too, are an animal. And I mean that in the derogatory sense, not in the sense of awe I have for a truly magnificent beasts that hunt every single day of their lives on the Serengetti.
Did someone help you haul that lion up there? Over that tree branch? Or did you do it all by yourself? Something tells me you had to order your pathetic cameraman ‘friend’ to help you out. I know your muscles simply are not big enough to move that lion even two lousy inches without help.
Not to mention the fact that the rope is acting like a pulley system, halving the effective weight. Wow, you lifted up a quarter of a dead lion. Wow. That must have been hard. You must be so proud of yourself! Well done. And I know you probably worked up more of a sweat lifting that dead lion two feet off the ground than actually pulling the trigger a few times too, didn’t you?
Because, you certainly didn’t hunt the lion on foot, did you? I mean if even this fat ugly bastard barely works up a sweat in an African climate, I’m sure you are making it too easy for yourselves. What do I mean by that? Too easy?
Well, you drove there in your comfortable safari jeep, powered with a diesel engine, didn’t you? It probably even has air-conditioning, doesn’t it? Well maybe on the ‘deluxe’ tour.
Oh sure you got out of the car AFTER driving all the way there from Cape Town. Or wherever. But you certainly did not arrive there on foot, you pathetic cheating little bastards.
Why not try cycling or walking, and hauling your own kit over there to the safari next time? Yes I’m talking about all the way from the international airport. Try actually using your leg muscles to get somewhere next time.
What bothers me is that you like to act all “tough and manly”. Yes even the trophy-hunter-bitches like to be all “tough and manly” too (because they’re probably just lesbians and don’t even realise it or won’t admit it to themselves). It’s okay to be butch you know. Or bi. It’s okay. Better to lick pussy than kill lions.
But, again, I digress. Where was I? Oh yes, you like to all “tough and manly”. But did you walk all the way to Africa from your hometown? Did you swim or row over the Atlantic ocean? No. I didn’t think so. You flew there. Well you didn’t fly. The plane flew. And you just sat there watching television. Once again, a ‘wow’ is in order. Wow. Gettting served your meals directly in your lap. Having other people carry your water for you.
And so you you claim you are “helping the environment”. But the flight to Africa certainly isn’t helping out the atmosphere, is it?
Oh that’s right, you ultra-conservative religious gun-toting motherfuckers don’t ‘believe’ that humans can cause something like that. It seems to me your puny little brain does not comprehend physics or chemistry. But I digress…
Even if you don’t believe in climate change, that flight you took —like everything we do in this world— has an ecological cost. You have just polluted the air.
But it’s not just that. Planes require fuel. And that fuel has do come from somewhere. And where does it come from? That’s right, it always comes from natural spaces, doesn’t it? And the metal in that plane. That metal has do come from somewhere. And where does it come from? That’s right, it too comes from natural spaces. The very same natural spaces you claim to care most about. Oh the hypocrasy!
Now you could argue that the plane was going to fly to Africa anyway, even without you. But something tells me you don’t think too much. All you alpha-male hunter types. You have a little too much latent testosterone. And not quite enough IQ to match.
By your own fucked-up “hunting logic”, modern aviation is supposedly not ‘sustainable’ either, is it? Or had you conveniently forgotten about that part of your trip? You know… all the modern things in life that you’re taking advantage of…
All this time, you have been sitting on your fat arse getting driven and flown to places! And meanwhile, what you think of as a ‘lesser’ lion has —all this time— been hunting on his own. No guns. No bows and arrows. No gunpowder. No laser cut blades. Just claws and teeth mate. Claws and teeth. No composites. No ceramics. No steel or cast iron or bronze. No metal whatsoever. No plastic handles. Not even natural materials like cotton or wood, for the lion.
No lap meals for the lion. No air conditioning. No television. No flight crew. Not even so much as a fucking tent for shelter. And yet you have a nice soft mattress to sleep on, princess!
I think, to be fair, you should have to fight the lion with no materials, no technology at all. Just you and your bare hands. Learn some karate maybe? Or maybe you could try to bite the lion with your own teeth, just in the right spot. Estrangulation? Or maybe you could grow your hair long, draw some of your own blood, make a composite out of that and try to suffocate it that way. But you’d have to be pretty quick. Lions don’t like being crept up on. They tend to kill unarmed people.
Now, see, I’m not some tree-hugging vegan. I don’t view the world with rose tinted glasses. I know lions get killed. And I know tribes eat lions. I think you should be forced to eat that entire lion within one week. Not with the help of your miserable friends, but, you know, on your ownsome. But I am starting to become vegetarian, because I don’t like the way meat is farmed.
Would you try to hunt me down if you knew I was armed? If I could shoot back? I don’t think so. I really don’t think so.
Quite frankly, I don’t even think of you as human. You are not part of my species. You don’t belong.
It’s too bad the law defines you as human. Were it legal, I would hunt YOU down! I might do it from a mile off. Or I might just walk up to you and shoot you in the face. I wouldn’t even think twice, because to me, you are not human.
You disgust me, trophy hunter.
It takes real courage to admit that a lion is the greater beast here among men.
The most unbearable, hated ‘rich kid of instagram’
ETA is finished!
Finally. ETA is finished!
Of course graphic designers, typographers and illustrators could forsee their demise a long long time ago. This is what happens whenever any organisation decides to embark on a hand-drawn, #DIYlogo.
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